Since my review of the Targus backpack, the main zipper on my backpack finally gave out completely. While I was researching to find a new backpack, I found something about Targus having a lifetime warranty. I investigated this at the Targus website and discovered they indeed do have a lifetime warranty.
I submitted a customer service request via the Targus website and they sent me a brand-new backpack.
This is customer service and a warranty that one simply cannot argue with.
The new backpack is made from a somewhat different material than the old one. It seems to have more nylon and is not quite as soft. It also seems that the zippers are not quite as rugged as the old one. That said, it is still a well-built backpack and may be as good as the old one. Without the old one to compare I with it is hard to say for sure.
My old backpack was at least five years old and it may have been quite a few years older than that. To get a complete replacement for a pack that old is incredible.
Way to go Targus!
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